Refund & Cancellation Policy

1. Nature of our products

All products on this website are digital educational and informational e-books in Hindi, supplied in PDF format.

Our collection includes guides about Vastu Shastra, home planning and related informational topics. No physical products are sold or shipped.

After successful payment, customers receive access to their purchased digital products automatically through the website's digital delivery process.

2. Refund policy

Because our products are digital downloads delivered electronically, purchases are generally non-refundable once the purchased product has been successfully delivered and accessed. This does not affect any rights or remedies available under applicable law.

We will review refund requests in the following circumstances:

• Failed digital delivery: If payment is successful but the purchased product is not delivered or cannot be accessed, contact us. We will first try to resolve the issue. If it cannot be resolved, an appropriate refund will be arranged.
• Duplicate payment: If you are charged more than once for the same order, the duplicate charge will be refunded after verification.
• Incorrect or defective file: If you receive an incorrect, corrupted or inaccessible PDF, we will provide a corrected file or, if the issue cannot be resolved, arrange an appropriate refund.
• Payment deducted but order not confirmed: Contact us with your transaction details so we can verify the payment and resolve the issue.

3. Cancellation policy

You may request cancellation before the digital product has been delivered or access has been provided. Once the product has been successfully delivered and accessed, cancellation requests based only on a change of mind or accidental purchase will generally not be accepted.

This policy does not limit any rights available to customers under applicable consumer protection laws.

4. Refund processing

After a refund request is reviewed and approved, we will initiate the refund to the original payment method wherever possible. Approved refunds are generally initiated within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. How to request help or a refund

Please email us with the details below so we can locate and review your order:

• Your name
• Email address used for the purchase
• Order ID or Razorpay Payment ID, if available
• Transaction date and amount
• A brief description of the issue

We aim to respond to customer queries within 2 business days.

6. Contact